Thank you for shopping with us. We want you to be completely satisfied with your purchase.
If you are not fully happy with your order, we’re here to help.
1. Returns
Return Window
You may request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return, items must:
- Be unused, unwashed, and in original condition
- Include all original tags and packaging
- Not be damaged or show signs of wear
Items that cannot be returned include:
- Final sale or clearance items
- Intimate apparel (e.g., lingerie, swimwear) once worn
- Customized or personalized items
How to Request a Return
To start a return, contact us at:
Email: info@josephaurion.com
Please include your order number and photos (if the item is damaged, defective, or incorrect).
2. Exchanges
We offer exchanges for:
- Wrong size
- Wrong color
- Defective or damaged items
If the item is not available for exchange, we will process a refund instead.
3. Refunds
Refund Approval
Once we receive and inspect your returned item, we will notify you whether your refund is approved.
Refund Method
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account.
Non-Refundable Conditions
We cannot issue refunds if:
- Returned items are not in their original condition
- Items were returned without authorization
- Final sale items
4. Shipping Costs
- Return shipping fees may apply unless the return is due to our error (damaged, defective, or wrong item).
- Original shipping charges are non-refundable.
5. Order Cancellation
Orders may be canceled within 24 hours of purchase.
After this time, the order may have already been processed or shipped.
6. Damaged or Incorrect Items
If you received a damaged or wrong item, please contact us within 7 days with:
- Order number
- Photos of the item
- Description of the issue
We will arrange a replacement or refund.